Customise your greetings, messages and prompts so that when your clients call they get a more personalised experience.
Use pre-recorded IVR greetings – Professionalism made easy particularly if you have multiple sites or satellite offices and want to maintain brand consistency.
Improve your company’s image. Start-ups and smaller businesses can really benefit from an IVR as it instantly the company look bigger than it actually is. So, if you only have a few people in your company you can set up the IVR to allow callers to talk to Sales, Support, Marketing, Technical Support etc.
Your customers are greeted in a professional manner and you look like you have more departments than you actually have.
Route the call to the right department and thrive with high volume calls by placing callers in a queue. You will never miss a call again or lose a high-value customer due to poor customer service and slow answer time.
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